Harsha Lobo was preparing the flight for boarding to Delhi on Monday morning when the incident happened.
Ms Lobo, 52, suffered a fracture and other injuries and has been taken to a hospital.
Air India, the country's national carrier, said in a statement that it was investigating the incident.
"In an unfortunate incident, one of our cabin crew (members), Harsha Lobo, fell down on the tarmac from the Boeing-777 aircraft door while closing it," the airline said.
Doctors attended to Ms Lobo at the Mumbai airport before sending her to the hospital.
"She is conscious and well-oriented but has sustained compound (open) fracture of right lower leg bones and multiple blunt injuries," an airport official was quoted as saying by The Hindu newspaper.
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